FAQ and Contact Us
Return Policy
Returns:
- All returns and exchanges must be done within thirty (30) days of the purchase date.
- All returns and exchanges must be accompanied by a receipt.
- All refunds are made in the form of the original payment. For example, a cash payment will receive cash back. Credit card purchases should be credited back to the same credit card.
- Customers wishing to make a return or exchange without a receipt may only be offered store credit at the discretion of the manager or supervisor on duty.
- To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.
- All sales are final on food, jewelry, seasonal and sale merchandise.
- Web orders may be returned to any storefront location, providing the merchandise falls within the guidelines of our policy.
- If a return is to be made via shipping, the customer is responsible for the return shipping method and cost.
- Shipping costs are non-refundable.
- Request a web order return
For our Navy Pier and Michigan Avenue stores:
- All sales are final on apparel, footwear, food, jewelry, seasonal, clearance and sale merchandise.
- All returns must be accompanied by a receipt within thirty (30) days of the purchase date.
- All refunds are made in the form of the original payment. For example, a cash payment will receive cash back. Credit card purchases should be credited back to the same credit card.
- To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.
*HOLIDAY RETURNS/EXCHANGES: For all purchases made between November 1st and December 15th, returns/exchanges are allowed through January 15th. For purchases made before November 15th or after December 15th, the normal 30-day return/exchange policy applies.
Shipping Rates
Do you offer free shipping?
Free shipping on all orders $75.00 and up
$75.00 and up - Free
$10.00–$25.99 - $8.95 USD
$25.99–$36.00 - $9.95 USD
$36.00–$48.99 - $11.95 USD
$48.99–$58.99 - $13.95 USD
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