Refund policy

Returns:

• All returns and exchanges must be done within thirty (30) days of the purchase date. 
• All returns and exchanges must be accompanied by a receipt.
• All refunds are made in the form of the original payment. For example, a cash payment will receive cash back. Credit card purchases should be credited back to the same credit card.
• Customers wishing to make a return or exchange without a receipt may only be offered store credit at the discretion of the manager or supervisor on duty.
• To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging. 
• All sales are final on food, jewelry, seasonal and sale merchandise.
• Web orders may be returned to any storefront location, providing the merchandise falls within the guidelines of our policy.
• If a return is to be made via shipping, the customer is responsible for the return shipping method and cost. 
• Shipping costs are non-refundable.
  
• Request a web order return

For our Navy Pier and Michigan Avenue stores:  

• All sales are final on apparel, footwear, food, jewelry, seasonal, clearance and sale merchandise. 
• All returns must be accompanied by a receipt within thirty (30) days of the purchase date.  
• All refunds are made in the form of the original payment. For example, a cash payment will receive cash back. Credit card purchases should be credited back to the same credit card. 
• To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging. 

 *HOLIDAY RETURNS/EXCHANGES: For all purchases made between November 1st and December 15th, returns/exchanges are allowed through January 15th. For purchases made before November 15th or after December 15th, the normal 30-day return/exchange policy applies.